1.0 Introduction 

At Solid State Hosting, your privacy is our priority. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard it. This Privacy Policy outlines the measures we take to ensure your data is handled responsibly and in compliance with applicable laws.

We collect only the data necessary to deliver, improve, and secure our services. Your information will never be sold, and we share it only with trusted partners when required to deliver our services or comply with legal obligations.

You have full control over your data, with rights to access, update, and delete your information at any time. By using our services, you trust us with your data, and we are dedicated to upholding that trust through robust security practices and open communication.

For any concerns or questions, our support team is available to assist you. Solid State Hosting remains committed to maintaining your privacy while delivering exceptional service.

2.0 Scope of Policy

• This policy applies to all customers and users of services provided by Solid State Hosting.

• It covers personal information collected through online platforms, email communication, and other service interactions.

3.0 Information We Collect

• Personal Information: Name, contact details, required billing information, and account identifiers.

We do not collect IP addresses, login timestamps, or cookies unless explicitly requested by a client for specific purposes. Additionally, we do not collect payment information directly. All payment processing is handled securely by a trusted third-party payment provider.

4.0 How We Use Your Information

• To provide and improve services.

• To ensure security and comply with legal obligations.

• For customer support and communication regarding services.

5.0 Data Protection Measures

• Secure storage with encryption.

• Restricted access to personal data to authorized personnel only.

• Regular security audits and updates.

6.0 Sharing of Information

• Information may be shared with third-party vendors to facilitate services.

• Data is not sold or shared for advertising purposes.

• Legal disclosures as required by law.

7.0 Customer Rights

• Right to access, modify, or delete personal information.

• Opt-out options for non-essential communications.

• Procedures for lodging complaints regarding data handling.

8.0 Retention Policy

• Data is retained as long as necessary to fulfill service obligations or as required by law.

• Secure disposal of data after retention period.

9.0 Policy Updates

• Changes to this policy will be communicated via email or the website.

• Continued use of services after updates constitutes acceptance of the changes.